Your career at KINSHOFER GmbH

We are one of the leading manufacturers of attachments for loader cranes and excavators with subsidiaries worldwide.

Job offers

To expand our team, we are looking for a committed and motivated employee for different positions. If you like to take on responsibility, appreciate new challenges and want to grow successfully with us, you have come to the right place!

Spare Parts Adviser

Position: Inside Spare Parts Adviser

Position Summary: Kinshofer NA is seeking a Inside Spare Parts Adviser who will contribute to a stimulating and competitive environment while providing solutions to dealers in the Truck Crane /Construction Industry. We promote ourselves as an Industry trendsetter, bringing new technologies to the market and empowering our team members to use their ingenuity to deliver their best performance.

Mission: Based in Burlington Ontario, the Inside Spare Parts Adviser will be responsible for all spare parts inquiries from Dealers all over North America and provide support requiring expertise and technical knowledge of our Truck Crane attachments and our warranty policies by providing information, recommendations, and practical advice.

Job Description: Reporting to the Inside Sales /Operations Manager of Kinshofer North America, the Inside Spare Parts adviser will be responsible for the following:

Assist Dealers by looking up parts needed to repair their Kinshofer unit.
Delivering outstanding customer service and parts knowledge to all existing dealers and new customers via email, phone.
Review and prepare spare parts quotation and orders.
Locating required parts through spare parts manual and drawings.
Sourcing and ordering parts from specific suppliers or intra-company locations.
communicate lead times, method of shipping and order delays.
Provide expert advice, support to our dealers.
Identify and report potential issues that may impact products.
effectively complete assigned tasks, maintain an organized workstation and collaborate with various internal teams to share/implement action items and recommendations.
Other related duties as assigned by management.

Experience Requirements: At least a 2-year experience as parts adviser in farming equipment or heavy equipment industry, automotive.

Basic degree or any relevant qualification.
Preferably Bilingual (French / English), knowledge of a third language such as Spanish/ German/ Italian) will be considered a strong asset.
Knowledge related to automotive spare parts, accessory sales, vehicle repairs, inventory, and client account management.

Qualifications:

Data analysis experience with strong analytical skills.
Able to artfully win concessions and negotiate difficult situations. Initiate and negotiate dealership chargebacks for noncompliant activity.
Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology.
Ability to adapt easily to different circumstances, individuals, and situation.
Experience in Heavy Equipment, automotive or related field preferred with some mechanical, hydraulic knowledge, and ability to navigate and understand parts catalogs, and bill of materials.
Interpret and understand basic technical publications (bulletins and instruction sheets).
Comfortable in a fast-paced environment and able to regularly handle 15-20 customers per day.

North American Offices.

Kinshofer North America is located in Burlington Canada

Kinshofer USA is located in Sanborn, NY.

Kinshofer Group Headquarters: Holzkirchen, Germany

Join our team and embark on a rewarding career path with a global leader in the industry, where your skills and ambitions will be valued and nurtured. Discover endless opportunities for growth and success with Kinshofer. Apply now!

Interested candidates may apply by sending their resume and cover letter to hrna@kinshofer.com

Customer Service Manager

Position: Customer Service Manager

Position Overview: We are a leading manufacturer of heavy equipment attachments, committed to delivering exceptional products and outstanding customer support. Our focus is on helping our customers maintain uptime and operational efficiency. We are seeking a Customer Experience Manager to lead our customer support team and ensure a top-tier service experience, for either Burlington in Ontario, Canada, or Sanborn in New York, USA.

Key Responsibilities:

Manage and support a team of 4: Order Desk Coordinator, 2 Spare Parts Advisors, and a Service & Warranty Administrator.
Oversee the customer experience, ensuring all inquiries and issues are handled promptly and accurately.
Coordinate and prioritize responses to minimize customer downtime, particularly for service-critical issues.
Personally manage escalated cases involving major clients or critical equipment failures.
Ensure fair distribution of workload across the team for consistent performance.
Develop strategies to enhance customer satisfaction, retention, and brand loyalty.
Collaborate with internal departments, including production and service teams, to resolve complex customer challenges.
Monitor and report on customer service metrics, identifying opportunities for process improvements.

Qualifications:

Proven experience in customer service or operations management, ideally in the heavy equipment or manufacturing industry.
Strong leadership skills with a focus on team performance and customer-first values.
Ability to handle high-pressure situations and resolve conflicts effectively.
Excellent problem-solving and communication abilities.
Familiarity with ERP systems (Infor experience is a plus).
Understanding of heavy equipment or industrial operations is a strong asset.

What we offer:

Competitive salary based on experience.
Comprehensive benefits package.
Opportunity to lead a critical function in a dynamic and growing organization.

North American Offices.

Kinshofer North America is located in Burlington Canada

Kinshofer USA is located in Sanborn, NY.

Kinshofer Group Headquarters: Holzkirchen, Germany

Interested candidates may apply by sending their resume and cover letter to hrna@kinshofer.com

Sales Representative USA - Midwest

Position: Sales Representative USA - Midwest

Position Summary: Join Kinshofer as a Sales Representative for the Midwest region and become a key player in driving sales growth within the Construction, Demolition, and Recycling Industry. Your role will involve integrating new dealers and nurturing existing partnerships to achieve market success.

Mission: As the Sales Representative, you will spearhead sales development in the Midwest territory, focusing on cultivating profitable growth through strategic partnerships and innovative solutions. You'll need to go on-site in different states to create long lasting relationships with clients.

Job Description: Reporting to the Sales Manager, you will be responsible for:

Conducting real-time business assessments, including SWOT analysis, customer needs analysis, and market share evaluation.
Developing and executing comprehensive business and sales plans to achieve territory goals.
Ensuring high levels of customer satisfaction and fostering positive relationships with clients.
Expanding the distribution network and customer base through targeted initiatives.
Introducing new products with customer-specific value propositions to drive sales.
Providing accurate territory forecasting and contributing to product development strategies.
Maintaining customer database and CRM profiles to optimize sales strategies.
Coordinating local and national trade shows to showcase our solutions and network with industry professionals.
Providing sales and after-sales support to dealers to maximize customer satisfaction and retention.

Travel Requirements: This position requires approximately 75% travel within the Midwest region and occasionally to other parts of North America for trade shows and business meetings.

Territory: Covering the Midwest region, including Kentucky, Ohio, Michigan, Indiana, Illinois, Wisconsin, Minnesota, Iowa, Missouri, and Kansas.

Experience Requirements: Preferred previous sales experience in Construction Equipment/Attachment sales.

Desired Attributes: We seek individuals who are:

Professional
Competitive
Strategic
Creative
Resourceful
Fearless
Persistent

Starting Date: Immediate (ASAP)

North American Offices: Kinshofer USA is based in Sanborn, NY, close to Buffalo International Airport, with our headquarters in Waakirchen, Germany.

Benefits:

Competitive salary and commission structure
Comprehensive medical/dental/vision coverage
Life insurance
Long-term disability coverage
Matching 401K retirement plan
Generous paid holidays and vacation allowance

Interested candidates may apply by sending their resume and cover letter to hrna@kinshofer.com

Sales Representative USA - Southeast

Position: Sales Representative USA - Southeast

Position Summary: Join Kinshofer as a Sales Representative for the Southeast region and become a key player in driving sales growth within the Construction, Demolition, and Recycling Industry. Your role will involve integrating new dealers and nurturing existing partnerships to achieve market success.

Mission: As the Sales Representative, you will spearhead sales development in the Southeast territory, focusing on cultivating profitable growth through strategic partnerships and innovative solutions. You'll need to go on-site in different states to create long lasting relationships with clients.

Job Description: Reporting to the Sales Manager, you will be responsible for:

Conducting real-time business assessments, including SWOT analysis, customer needs analysis, and market share evaluation.
Developing and executing comprehensive business and sales plans to achieve territory goals.
Ensuring high levels of customer satisfaction and fostering positive relationships with clients.
Expanding the distribution network and customer base through targeted initiatives.
Introducing new products with customer-specific value propositions to drive sales.
Providing accurate territory forecasting and contributing to product development strategies.
Maintaining customer database and CRM profiles to optimize sales strategies.
Coordinating local and national trade shows to showcase our solutions and network with industry professionals.
Providing sales and after-sales support to dealers to maximize customer satisfaction and retention.

Travel Requirements: This position requires approximately 75% travel within the Southeast region and occasionally to other parts of North America for trade shows and business meetings.

Territory: Covering the Southeast region, including Tennessee, North Carolina, South Carolina, Mississippi, Alabama, Georgia and Florida.

Experience Requirements: Preferred previous sales experience in Construction Equipment/Attachment sales.

Desired Attributes: We seek individuals who are:

Professional
Competitive
Strategic
Creative
Resourceful
Fearless
Persistent

Starting Date: Immediate (ASAP)

North American Offices: Kinshofer USA is based in Sanborn, NY, close to Buffalo International Airport, with our headquarters in Waakirchen, Germany.

Benefits:

Competitive salary and commission structure
Comprehensive medical/dental/vision coverage
Life insurance
Long-term disability coverage
Matching 401K retirement plan
Generous paid holidays and vacation allowance

Interested candidates may apply by sending their resume and cover letter to hrna@kinshofer.com

Are you interested?

Interested candidates may apply by sending their resume and cover letter to hrna@kinshofer.com

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